Delivery Information

Bellbird offers Fast, Efficient Service & all goods are packaged with Care.

Standard Delivery Time:

Delivery times reflect the distance the parcel travels and the remoteness of the location. Victorian customers and other Capital cities within Australia can expect delivery within five (5) working days, remote locations up to ten (10) working days. We understand that time is of the essence and so we are usually able to provide next day delivery within the Melbourne Metro area.
We aim to despatch orders within 24 hours of being placed, assuming products ordered are in stock. Once the order leaves our premises, the time taken to deliver will depend on the carrier and the destination.

Special Requirements:

You may sometimes have special requirements for the delivery of your parcel. Any comments that you would like to include can be recorded in the Delivery Information section of the checkout process, in the comments box. For example your centre’s opening hours or ‘Ok to leave at the front door’ for home deliveries.

Delivery method:

Bellbird Kid-Z Educational Resources will use one of three delivery methods to deliver your order to your door in the quickest time and in the best possible condition. 
We will choose between one of the following delivery services: (1) Our courier network (a selection of specifically selected couriers), (2) a direct Bellbird staff member (including our own Bellbird delivery van servicing Melbourne metropolitan) or (3) Australia Post.

Freight and Handling Charges:

Freight will be FREE on orders over $200 excluding GST or will be charged a $9 flat rate on all orders under $200. This applies to most metro areas & local country areas Australia wide, excludes freight Zone 2 (refer to map). Additional freight & handling charges apply to all bulky items as indicated by the truck icon in the catalogue & on the website and on large fitout deliveries.

Bellbird Freight Map

Order
Value
Freight Zone 1:
VICTORIA, SYDNEY & LOCAL NSW COUNTRY, CANBERRA, ADELAIDE & LOCAL SA COUNTRY, BRISBANE & LOCAL QLD COUNTRY
Freight Zone 2:
ALL OTHER AREAS
OUTSIDE OF ZONE 1
UP TO $100 $9.00 $10.00
$100 - $199.99 $20.00
$200 - $399.99 FREE $30.00
$400 - $599.99 $40.00
$600+ $50.00
EXCLUDES GST, BULKY ITEMS & FITOUTS

 

Note: All values exclude 10% GST. Freight is charged on order value and back orders will be delivered freight free. Freight only will be charged on return of unwanted goods if we arrange transport.

Urgent express freight can be arranged, contact Bellbird for pricing.
Freight is charged on total order value and back orders will be delivered freight free.
Back orders will be retained automatically and shipped as soon as the stock arrives however Bellbird reserves the right to cancel any back order under $15 in value (you will be notified of this via our back order report).

Overseas orders:

For overseas orders, extra delivery charges apply. Bellbird Kid-Z Educational Resources will contact all overseas customers with delivery prices before your order is despatched. Alternatively, customers can arrange their own transport to be picked up from our location.

Checking an Order:

Please check your goods against your invoice. Claims must be made within 7 working days of delivery date. If you have any questions about an order that you have placed, contact our Customer Service Staff by either telephone or email for further information or assistance