At Bellbird we strive to ensure our customers are happy with their purchased items, if for any reason there is an issue, you may raise a dispute and our Customer Service team will process your dispute and may issue you with a Return Merchandise Authority (RMA) number to arrange for replacement, repair or credit of your item(s).
There are 7 types of claims:
In order to assist you quickly with your claim we have 7 drop down options when submitting your dispute online, see below for more detailed definitions. If you have difficulty or any questions regarding our Returns Policy, please contact Customer Service on 1300 365 268.
- Warranty Claim
- Goods Received Damaged or Faulty
- Wrong item Received
- Item significantly different from described
- Goods not Received
- Change of Mind
- Unauthorised Transaction / Overcharge
Bellbird will provide a 12 month warranty on all damaged/faulty products unless specifically stated on individual items. Once a dispute has been raised either through our website or via the phone our Customer Service Team will work with you to substantiate your claim and request a Return Merchandise Authorisation (RMA) Number. You will be asked to provide photos to support your claim and any further information as requested. Bellbird will then determine the validity of your claim, products that have been misused or appear mistreated may result in your claim not being valid.
If your claim is successful you will be issued with either of the following; a replacement, refund, credit, spare parts, repaired or compensated for. You will be communicated with at all stages about the timeframes as some issues may need to be followed up by the manufacturer/supplier.
Goods received Damaged or Faulty
Unfortunately damages do happen. Bellbird will replace, refund or provide credit on any item that is faulty or damaged within the month of delivery. In order to substantiate your claim please ensure that you have checked off goods received against your delivery docket or invoice before opening or putting them to use. You may also be required to provide photos & any additional information requested to determine your claim. Claims made after the month of purchase may be declined. Please lodge a dispute and obtain a Return Merchandise Authority (RMA) Number.
Wrong item received
You have received an item which is different to what you ordered. Bellbird will replace, refund or provide credit on any item that is wrongly supplied within the month of delivery. In order to substantiate your claim please ensure that you have checked off goods received against your delivery docket or invoice before opening or putting them to use. You may also be required to provide photos & any additional information requested to determine your claim. Claims made after the month of purchase may be declined.
Item significantly different from described
We want our customers to be happy with their purchase so if you feel the item is not as described or you are unsatisfied with what you received you may claim this item for return and refund – Like change of mind this needs to be raised within 7 days of the invoice date and the item must be in a resalable condition – no freight charge will apply for this type of return. . Please lodge a dispute and obtain a Return Merchandise Authority (RMA) Number prior to sending the goods back.
Goods not received
You have not received the goods you ordered. Select this option and we will chase up the freight company to find your goods.
Change of Mind
Bellbird understands that no one is perfect or sometimes we change our minds! Therefore, Bellbird will accept unwanted goods in original condition fit for resale within 7 days of receiving the goods at no charge and will issue you a credit to the value of the goods. We simply ask that you arrange for the goods to be returned to us. If you would prefer us to pick it up from you, a freight charge will apply. Please lodge a dispute and obtain a Return Merchandise Authority (RMA) Number prior to sending the goods back.
Unauthorised Transaction / Overcharge
You believe that you didn’t authorise the transaction on your account or payment type or you believe that there was an overcharge for item(s) on your invoice. Please lodge a dispute and our Customer Service team will investigate your claim.
Note: You can only raise an online dispute if the invoice has been paid for in full. If you now wish to raise an online dispute please click here
If your invoice is unpaid please email your claim to: firstname.lastname@example.org with the following information:
- Claim Type
- Customer Name
- Invoice No. (if known)
- Item No. (if known)
- Item Description
- Qty. of claimed item
- Detailed description of the Issue
- Photo of item & fault