Customer Care Policy


At Bellbird we strive to deliver exceptional service to all customers. Please refer to the below claim policies:

  1. Change of Mind
  2. Customer feedback
  3. Goods not received
  4. Goods received damaged
  5. Item significantly different from described
  6. Pricing
  7. Received incorrect item
  8. Warranty

Change of Mind
Bellbird will accept goods returned within 7 days of purchase in original condition, packaging and fit for resale. Bellbird will arrange for the return delivery at a fee of $25.

Customer feedback
At Bellbird we value our customers' feedback; and are always open to suggestions on how to improve our services to you. Whether this be suggestions on how to improve our services or a thank you on a job well done.

Goods not received
If you have not received all or part of an order Bellbird will investigate with our freight partners to locate your delivery. If we are unable to locate your delivery, we will make contact and discuss options.

Goods received damaged
Bellbird will replace, refund or provide credit on any item that has been delivered damaged. Claims will need to be raised within 30 days of delivery.

Item significantly different from described
If you feel the item is not as described on our website, you may raise a claim within 7 days of delivery. Item must be in a resalable condition and in its original packaging.

a) Unauthorised Transaction: you didn’t authorise the transaction on your account.

b) Overcharge: there was an overcharge for item(s) on your invoice.

c) Discount was not allocated to your purchase.

Received incorrect item
Bellbird will replace, refund or provide credit on any item that is wrongly supplied within 30 days of delivery.

Warranty Claim
Bellbird provides a general 12-month warranty on all products unless stated differently on individual products by the manufacturer.


Collection of Stock by Courier

You will receive the below email from our friendly Customer Service team with instructions of what is required to prepare for the collection of stock to be returned to Bellbird:

Instructions for the return

1.  Place the delivery label on your item clearly.

2.  Remove any other visible labels from the packaging. 

3.  Have your cartons available for collection prior to your collection date.


Your collection has been booked for: (date will be provided)

Please note the collection will be booked for 2 business days after this email to allow time for you to follow the instructions on the email. Additional charges may occur if the items are not available or ready for collection on the due day booked by Bellbird.

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