COVID-19 Latest updates

Updated Friday, November 11th 2021


Good News - We’re operational and 100% fully vaccinated!

Dear valued customers,

Whilst many things are changing rapidly in Australia and around the world, we remain committed to providing you with our best service possible and offer the following updates.

COVID Safe Plan
We have a fully documented and compliant COVID Safe Plan that our staff are adhering to which includes strict hand hygiene, face masks, QR Code check-in procedures and social distancing as advised by the Department of Health and Human Services. We still have reduced the amount of staff on-site as per the Victorian Government directive to ensure we can continue operations safely whilst minimising people movement. 

Bellbird Vaccination Status
With Safety as a value in our business, not only in what we sell but how we operate, we can confirm that 100% of our team are COVID-19 vaccinated to support our industry caring for our youngest and unvaccinated population.

We are currently experiencing an unprecedented number of product delays with our suppliers and logistical partners due to the ongoing challenges that COVID-19 places on the manufacturing and supply chain sectors across the world.
This may mean that your goods are taking longer than anticipated to reach you, or that they have remained an open order with us for some time. While we endeavour to provide our customers with current information, the situation remains ever changing and may result in frequent updates to product expected arrival dates that are detailed on your fortnightly Open Order Report.
These updates are not specific to any one supplier or freight company. Please know that we are doing everything we can to ensure your order is dispatched in a timely manner.
We understand that there are times where you are unable to wait for delayed products to arrive. If this is the case, please reach out to our friendly Customer Service Team and they will be more than happy to assist you with your order.
Please accept our sincere apologies for these delays; we understand that they are inconvenient and frustrating.

Product Restrictions
There are no current restrictions on product order quantities, however this is subject to change. 

Thank you for supporting Bellbird and we hope to continue providing you with resources that spark curiosity within young children across Australia.

If you have any queries or concerns, please contact our team via our online chat service, contact form, or 1300 365 268
We will continue to update you as necessary.

Kind regards,

Trent and Angela Dean

Contact us